Frequently Asked Questions

Typically a few business days after your discovery session. We handle all setup, configuration, and integration. You don't touch code.

We configure your AI agents with custom call flows, qualification questions, routing rules, escalation logic, and integration with your tools. Your team just uses the output.

No. We handle everything. You provide your service details, hours, and routing preferences. The agents are ready to go.

Voice agents handle phone calls — inbound and outbound. Chat agents handle text-based messaging on your website, SMS, and other channels. Both can be configured for inbound (reactive) or outbound (proactive) automation.

It asks clarifying questions or escalates to your team. We configure appropriate fallback rules for your business.

Yes. You set escalation rules. Urgent calls transfer immediately. Routine matters are logged for follow-up.

Yes. We can connect to your scheduling system during implementation. Ask about your specific tools.

Our agents can make outbound calls and send messages for follow-ups, reminders, confirmations, and campaigns — all while following compliance requirements.

Monthly billing with a base fee for included usage (minutes or messages), then usage-based charges for additional volume. See your exact costs in your account dashboard.

No. Your monthly base includes a set amount of usage. Overage is charged at published rates. No setup fees for standard implementation.

Yes. No contracts. Cancel whenever you want. Billing stops at the end of your current billing period.

Yes. 30-day money-back guarantee. Not satisfied? Full refund within 30 days.

Call recordings are available as an optional feature. You control retention settings and access permissions.

Data is encrypted in transit and at rest. Hosted on secure cloud infrastructure with industry-standard security practices.

Only you and your authorized team members. Data handling depends on your configuration and the subprocessors we use to provide the service. You own your data.

Yes. You can delete individual records or request bulk deletion anytime. Data is permanently removed.

We connect with popular calendar platforms and industry-specific scheduling tools during implementation. Ask about your system.

We can send data to your CRM via API, webhook, or email. Custom integrations available for advanced use cases.

Yes. We can provision phone numbers or integrate with your existing telephony infrastructure.

Email and chat support included. Dedicated account management available with ongoing retainers. Regular optimization reviews to improve performance.

Contact our team. We handle all changes to your AI configuration. Retainer plans include ongoing optimization.

Reach out to support. We respond within business hours. Critical issues trigger immediate escalation.