Privacy Policy

Last updated: January 14, 2026

1. Introduction

Meta Squad AI ("we," "us," "our") provides managed AI voice and chat agent services for businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services, visit our website, or interact with us.

2. Information We Collect

Account Information

When you create an account, we collect your name, business name, email address, phone number, billing address, and payment information.

Conversation Data

Our voice and chat agents collect information during conversations, including: caller/visitor contact details (name, phone, email, address), conversation transcripts, call recordings (if enabled), and any details provided during the interaction (service requests, appointment preferences, etc.).

Call Metadata

We collect call duration, timestamps, call outcomes (booked, transferred, etc.), and routing information.

Usage Data

Information about how you use our platform, including login times, pages viewed, features used, and analytics to improve our services.

3. How We Use Your Information

Provide, maintain, and improve our voice and chat agent services
Process billing and payments
Send service-related communications and support
Perform quality assurance and optimize agent performance
Comply with legal obligations
Protect against fraud and abuse

4. Data Sharing and Subprocessors

We use third-party service providers (subprocessors) to help deliver our services. These include:

Cloud infrastructure providers for hosting and data storage
Telephony providers for voice call handling
AI/ML providers for natural language processing
Payment processors for billing
Analytics providers for usage insights

We require subprocessors to maintain appropriate security measures and only process data as necessary to provide their services.

5. Cookies and Tracking

We use cookies and similar technologies for:

Essential cookies: Required for authentication and basic site functionality
Region detection: We set a cookie (msai_country) to display pricing in your local currency
Analytics: To understand how visitors use our site and improve our services

6. Data Retention

We retain data for as long as necessary to provide our services and comply with legal obligations:

Account data is retained while your account is active and for a reasonable period afterward
Conversation transcripts and call recordings are retained according to your account settings
Billing records are retained as required by tax and accounting regulations
You can request deletion of your data by contacting us

7. International Data Transfers

Meta Squad AI serves customers in multiple countries. Your data may be transferred to and processed in countries other than your country of residence, including countries where our subprocessors operate. We take steps to ensure appropriate safeguards are in place for international transfers.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Data portability
Opt-out of marketing communications

To exercise these rights, contact us at privacy@metasquadai.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at privacy@metasquadai.com.