Empty bays cost money. Missed calls create them.
Voice + Chat agents for auto repair shops
Capture vehicle symptoms, schedule appointments, and keep customers updated — all managed for you.
Meta Squad AI provides managed voice and chat agents for auto repair shops. We capture vehicle symptoms, schedule appointments, and reduce no-shows with confirmations. Our agents collect make/model/year, symptoms, and drivability status—so your team can prepare before the car arrives.
The challenge
Common pain points we hear from auto repair businesses:
- Vehicle symptoms hard to capture over phone
- Customers unsure what service they need
- Missed calls during busy shop hours
- Appointment no-shows cost revenue
- Status updates take staff time
- Follow-ups on estimates inconsistent
- After-hours inquiries lost
- Parts delays hard to communicate
The outcome
What auto repair businesses achieve with our AI agents:
- Detailed symptoms captured before arrival
- Service needs pre-qualified
- No missed calls even when shop is busy
- Appointment reminders reduce no-shows
- Automatic status updates to customers
- Consistent estimate follow-ups
- 24/7 inquiry handling
- Proactive parts delay notifications
What we automate
Voice and chat agents for inbound and outbound automation.
Voice Inbound
- 24/7 call answering
- Vehicle symptom capture
- Service inquiry qualification
- Appointment booking
- Status inquiries
- After-hours handling
Voice Outbound
- Appointment reminders
- Service completion notifications
- Estimate follow-ups
- Parts arrival updates
- Payment reminders
- Maintenance reminders
Chat Inbound
- Website lead capture
- Service inquiry
- Appointment scheduling
- Status checks
- FAQ responses
- Photo upload for diagnosis
Chat Outbound
- Appointment reminders
- Service status updates
- Estimate approvals
- Parts delay notifications
- Payment reminders
- Post-service feedback
What your agents handle
Common scenarios and the information we capture for your team.
Why people call
- Check engine light on
- Brake noise or issues
- Oil change appointment
- Diagnostic request
- Towing or breakdown
- State inspection scheduling
- Fleet service inquiry
- Estimate follow-up
- Pickup scheduling
- Warranty service question
What we capture
- Make, model, and year
- Symptom description
- Is the vehicle drivable
- Preferred drop-off time
- Towing needed
- Warranty or fleet account
- Best callback number
- Rental car needed
Smart routing
Urgent situations escalate immediately. Routine requests route efficiently.
Immediate escalation
- Stranded customer needing tow
- Safety-critical brake or steering failure
- Smoke from vehicle
Handoff destinations
- Appointment booking confirmation
- Tow dispatch coordination
- Estimate approval queue
- Pickup notification
How it works
Done-for-you implementation. We handle the technical work.
Discovery
We learn your service types, workflow, and customer communication style.
Implementation
Custom agents for auto repair workflows.
Go-live
Agents start handling calls and updates.
Optimization
Refinement based on customer satisfaction and efficiency.
Estimate your opportunity
Missed calls and slow follow-ups cost revenue. Enter your numbers to see the potential impact.
Your numbers
Estimated opportunity
- 12 missed calls/week x $350 avg job = $4,200/week at risk
- At 40% close rate = $1,680/week potential lost revenue
- That is $6,720/month opportunity
With AI agents:
- Every call answered, 24/7
- Leads qualified and booked automatically
- Follow-ups sent without manual effort
This is an estimate based on your inputs. Actual results vary based on business factors.
Get a personalized assessmentWhat we track
Key metrics we monitor to ensure your agents perform.
Frequently asked questions
Can the AI capture vehicle symptoms?+
Yes. It asks about sounds, smells, warning lights, and when symptoms occur for technician review.
How does it handle status inquiries?+
We can configure status updates based on your shop workflow and systems.
What about appointment no-shows?+
Automated reminders via voice and chat significantly reduce no-show rates.
Related industries
Explore solutions for similar businesses.
Ready to automate your auto repair operations?
Book a consultation and we will map your workflows, recommend the right products, and outline implementation.
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