Most appliance calls fail because intake missed the model and the symptom.
Voice + Chat agents for appliance repair
Capture model numbers, error codes, and symptoms upfront — no more wasted trips or repeat calls.
Meta Squad AI builds managed voice and chat agents for appliance repair technicians. We capture brand, model, error codes, and symptoms before you arrive. Our agents schedule service windows and follow up on parts arrivals—so your techs show up prepared.
The challenge
Common pain points we hear from appliance repair businesses:
- Wrong model info leads to wasted trips
- Customers can't describe error codes clearly
- Missed calls during service visits
- Parts ordering delays due to incomplete info
- No way to pre-qualify repair vs replace
- Follow-ups on quotes are inconsistent
- After-hours inquiries go unanswered
- Seasonal appliance rushes overwhelm staff
The outcome
What appliance repair businesses achieve with our AI agents:
- Model and serial numbers captured upfront
- Error codes collected before dispatch
- Complete symptom descriptions documented
- Parts can be ordered in advance
- Repair vs replace qualified early
- Automatic quote follow-ups
- 24/7 inquiry handling
- Scale for seasonal demand
What we automate
Voice and chat agents for inbound and outbound automation.
Voice Inbound
- 24/7 call answering
- Model and serial capture
- Error code collection
- Symptom documentation
- Appointment booking
- Emergency escalation
Voice Outbound
- Appointment confirmations
- Parts arrival notifications
- Quote follow-ups
- Post-service calls
- Maintenance reminders
- Payment reminders
Chat Inbound
- Website lead capture
- Model lookup assistance
- Appointment scheduling
- FAQ responses
- Photo upload for diagnosis
- Quote requests
Chat Outbound
- Appointment reminders
- Quote follow-ups
- Parts status updates
- Post-service feedback
- Promotional campaigns
- Payment reminders
What your agents handle
Common scenarios and the information we capture for your team.
Why people call
- Washer not draining
- Fridge not cooling
- Dryer not heating
- Dishwasher leaking
- Oven not heating properly
- Error code displayed
- Strange noise from appliance
- Ice maker not working
- Warranty service request
- Parts availability inquiry
What we capture
- Brand and model number
- Approximate age of appliance
- Error code if displayed
- Symptom description
- Warranty status
- Access and parking notes
- Preferred service window
- Best callback number
Smart routing
Urgent situations escalate immediately. Routine requests route efficiently.
Immediate escalation
- Gas smell from appliance
- Smoke or burning smell
- Water leak causing damage
- Electrical sparking
Handoff destinations
- Tech dispatch for same-day service
- Parts order and callback
- Estimate request queue
- Warranty claim routing
How it works
Done-for-you implementation. We handle the technical work.
Discovery
We learn your appliance specialties and diagnostic process.
Implementation
Custom agents for appliance-specific info capture.
Go-live
Agents start collecting detailed pre-visit info.
Optimization
Refinement based on first-visit fix rates.
Estimate your opportunity
Missed calls and slow follow-ups cost revenue. Enter your numbers to see the potential impact.
Your numbers
Estimated opportunity
- 8 missed calls/week x $250 avg job = $2,000/week at risk
- At 45% close rate = $900/week potential lost revenue
- That is $3,600/month opportunity
With AI agents:
- Every call answered, 24/7
- Leads qualified and booked automatically
- Follow-ups sent without manual effort
This is an estimate based on your inputs. Actual results vary based on business factors.
Get a personalized assessmentWhat we track
Key metrics we monitor to ensure your agents perform.
Frequently asked questions
Can the AI capture model and serial numbers?+
Yes. It guides customers to find this info on their appliance and records it accurately.
What about error codes?+
The AI asks customers to read error displays and documents codes for your review.
How does this reduce wasted trips?+
Complete info upfront means you can order parts in advance and arrive prepared.
Related industries
Explore solutions for similar businesses.
Ready to automate your appliance repair operations?
Book a consultation and we will map your workflows, recommend the right products, and outline implementation.
Book a consult