A leak at 9pm becomes a lost job if voicemail answers.
Voice + Chat agents for plumbers
Emergency leak response, smart dispatch info collection, and 24/7 availability — all managed for you.
Meta Squad AI provides managed voice and chat agents for plumbing companies. We capture emergency details, triage urgency, and route calls to the right destination—whether that's an on-call tech or a scheduled callback. Our agents collect location, severity, and access information so your team arrives prepared.
The challenge
Common pain points we hear from plumbing businesses:
- Emergency leak calls come at all hours
- Customers can't accurately describe the problem
- Missed calls during jobs mean lost revenue
- Dispatch info is incomplete or wrong
- No way to triage urgent vs routine calls
- Follow-up on estimates is inconsistent
- Seasonal demand overwhelms capacity
- Competitors answer when you can't
The outcome
What plumbing businesses achieve with our AI agents:
- Every emergency call answered and triaged
- Detailed problem info captured before dispatch
- No missed calls even when techs are busy
- Complete address and access info collected
- Urgent leaks separated from routine requests
- Automatic estimate follow-ups
- Scale to handle demand spikes
- 24/7 availability without overtime
What we automate
Voice and chat agents for inbound and outbound automation.
Voice Inbound
- 24/7 emergency call answering
- Leak severity assessment
- Appointment booking
- Capture problem description and photos
- Emergency escalation to on-call tech
- After-hours call handling
Voice Outbound
- Appointment confirmations
- Estimate follow-ups
- Post-service satisfaction calls
- Maintenance reminders
- Payment reminders
- Reactivation campaigns
Chat Inbound
- Website lead capture
- Service inquiry qualification
- Appointment scheduling
- FAQ responses
- Emergency chat routing
- Quote requests
Chat Outbound
- Appointment reminders
- Estimate follow-ups
- Maintenance due alerts
- Post-service feedback
- Promotional campaigns
- Payment reminders
What your agents handle
Common scenarios and the information we capture for your team.
Why people call
- Active water leak
- Clogged drain or toilet
- Water heater issues
- Sewer smell or backup
- No hot water
- Fixture installation request
- Quote for repiping
- Garbage disposal problems
- Frozen pipes
- Water pressure issues
- Emergency shutoff questions
What we capture
- Is the water currently shut off
- Severity and location of leak
- Which area is affected (bathroom, kitchen, basement)
- Property type (house, apartment, commercial)
- Access notes and parking
- Number of occupants affected
- Preferred service window
- Best callback number
- Any standing water or damage
Smart routing
Urgent situations escalate immediately. Routine requests route efficiently.
Immediate escalation
- Active flooding in progress
- Sewage backup into living space
- Gas line concerns
- Water near electrical panel
- Burst pipe with significant flow
Handoff destinations
- On-call tech transfer for emergencies
- Dispatcher queue for same-day service
- Estimate request queue
- Callback scheduled for office hours
How it works
Done-for-you implementation. We handle the technical work.
Discovery
We learn your service types, emergency protocols, and dispatch process.
Implementation
Custom agents configured for plumbing-specific call handling.
Go-live
Your agents start handling calls with full monitoring.
Optimization
Continuous improvement based on call outcomes.
Estimate your opportunity
Missed calls and slow follow-ups cost revenue. Enter your numbers to see the potential impact.
Your numbers
Estimated opportunity
- 12 missed calls/week x $400 avg job = $4,800/week at risk
- At 40% close rate = $1,920/week potential lost revenue
- That is $7,680/month opportunity
With AI agents:
- Every call answered, 24/7
- Leads qualified and booked automatically
- Follow-ups sent without manual effort
This is an estimate based on your inputs. Actual results vary based on business factors.
Get a personalized assessmentWhat we track
Key metrics we monitor to ensure your agents perform.
Frequently asked questions
Can the AI assess leak severity?+
Yes. It asks specific questions about water volume, location, and potential damage to help you prioritize dispatch.
How does it handle emergencies?+
True emergencies (active flooding, sewage backup, gas line concerns) trigger immediate escalation to your on-call team.
Does it collect job site info?+
Yes. Address, access instructions, shutoff valve location, and problem details are captured before dispatch.
Can it book appointments?+
Yes. We can connect to your scheduling system during implementation for availability and booking.
What if the customer needs a human?+
Seamless transfer or callback scheduling. No customer is left without a resolution path.
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Ready to automate your plumbing operations?
Book a consultation and we will map your workflows, recommend the right products, and outline implementation.
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