Your front desk is triage. The system must respect boundaries.
Voice + Chat agents for medical practices
Patient scheduling, appointment reminders, and after-hours triage — all managed for you.
Meta Squad AI provides managed voice and chat agents for medical clinics. We handle appointment requests, referral coordination, and basic inquiries—with strict boundaries on medical advice. Our agents screen for urgency and route appropriately while capturing the information your staff needs.
The challenge
Common pain points we hear from medical clinics businesses:
- High call volume overwhelms front desk
- Patients can't reach after hours
- Appointment no-shows cost revenue
- Triage calls need careful handling
- Follow-up reminders inconsistent
- New patient inquiries lost
- Prescription refill requests pile up
- Staff burnout from phone overload
The outcome
What medical clinics businesses achieve with our AI agents:
- Call volume managed automatically
- 24/7 patient access
- Reduced no-shows with reminders
- Appropriate triage and escalation
- Automated follow-up reminders
- New patients captured around the clock
- Refill requests routed efficiently
- Staff focused on in-person care
What we automate
Voice and chat agents for inbound and outbound automation.
Voice Inbound
- 24/7 call answering
- Appointment scheduling
- After-hours triage
- Prescription refill requests
- Test result inquiries
- New patient intake
Voice Outbound
- Appointment reminders
- Follow-up visit reminders
- Preventive care notifications
- Test result notifications
- Payment reminders
- Wellness check-ins
Chat Inbound
- Patient portal assistance
- Appointment scheduling
- FAQ responses
- Prescription inquiries
- Hours and location info
- New patient registration
Chat Outbound
- Appointment reminders
- Follow-up care instructions
- Preventive care reminders
- Prescription pickup notifications
- Payment reminders
- Patient education
What your agents handle
Common scenarios and the information we capture for your team.
Why people call
- Appointment request
- Prescription refill inquiry
- Lab results question
- Referral status check
- Billing or insurance question
- After-hours symptom inquiry
- New patient registration
- Provider availability
- Forms or records request
- Appointment reschedule
What we capture
- Visit type needed
- Urgency screening questions
- Preferred appointment times
- Insurance information (general)
- Provider preference
- Reason for visit (brief)
- Best callback number
- New or returning patient
Smart routing
Urgent situations escalate immediately. Routine requests route efficiently.
Immediate escalation
- Chest pain or difficulty breathing
- Signs of stroke symptoms
- Severe allergic reaction
- Psychiatric emergency
- Guidance to emergency services when appropriate
Handoff destinations
- Scheduling queue for appointments
- Nurse triage for symptom questions
- Billing department callback
- Records request processing
How it works
Done-for-you implementation. We handle the technical work.
Discovery
We learn your practice protocols, triage rules, and patient workflows.
Implementation
Custom agents with appropriate medical safeguards.
Go-live
Agents start with careful monitoring and escalation rules.
Optimization
Refinement for patient outcomes and practice efficiency.
Estimate your opportunity
Missed calls and slow follow-ups cost revenue. Enter your numbers to see the potential impact.
Your numbers
Estimated opportunity
- 20 missed calls/week x $150 avg job = $3,000/week at risk
- At 55% close rate = $1,650/week potential lost revenue
- That is $6,600/month opportunity
With AI agents:
- Every call answered, 24/7
- Leads qualified and booked automatically
- Follow-ups sent without manual effort
This is an estimate based on your inputs. Actual results vary based on business factors.
Get a personalized assessmentWhat we track
Key metrics we monitor to ensure your agents perform.
Frequently asked questions
How does the AI handle medical triage?+
It uses clinician-approved protocols to identify urgency and route appropriately. True emergencies direct to 911 or your on-call line.
Is it HIPAA compliant?+
Yes. All data handling follows HIPAA requirements with appropriate security measures.
Can it integrate with our EHR?+
We can connect to your systems during implementation where needed. Ask about your specific setup.
Related industries
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Ready to automate your medical clinics operations?
Book a consultation and we will map your workflows, recommend the right products, and outline implementation.
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