Pet owners call anxious. Intake needs empathy and clear routing.
Voice + Chat agents for veterinary practices
Pet appointment scheduling, emergency triage, and 24/7 availability — all managed for you.
Meta Squad AI provides managed voice and chat agents for veterinary clinics. We handle appointment scheduling, wellness reminders, and emergency triage—with empathy for worried pet owners. Our agents capture species, symptoms, and urgency to route calls appropriately.
The challenge
Common pain points we hear from veterinary clinics businesses:
- Pet emergencies need immediate attention
- Anxious pet owners need quick responses
- Missed calls during procedures
- After-hours emergencies need routing
- Wellness reminder compliance low
- New client intake time-consuming
- Appointment no-shows waste time
- Staff overwhelmed during busy hours
The outcome
What veterinary clinics businesses achieve with our AI agents:
- Emergency calls triaged and routed fast
- Pet owners get immediate assistance
- No missed calls during procedures
- After-hours emergencies handled properly
- Automated wellness reminders
- New client intake streamlined
- Reduced no-shows with reminders
- Staff focused on patient care
What we automate
Voice and chat agents for inbound and outbound automation.
Voice Inbound
- 24/7 call answering
- Appointment scheduling
- Emergency triage
- New client intake
- Prescription inquiries
- Hours and location info
Voice Outbound
- Appointment reminders
- Vaccination reminders
- Wellness check notifications
- Post-procedure check-ins
- Medication refill reminders
- Payment reminders
Chat Inbound
- Website lead capture
- Appointment scheduling
- New client registration
- FAQ responses
- Pet symptom inquiries
- Hours and services info
Chat Outbound
- Appointment reminders
- Vaccination due alerts
- Wellness reminders
- Post-visit care tips
- Payment reminders
- Pet health education
What your agents handle
Common scenarios and the information we capture for your team.
Why people call
- Urgent sick pet concern
- Vaccine appointment scheduling
- Spay/neuter inquiry
- Medication refill request
- Post-surgery question
- Grooming appointment
- New client registration
- Boarding availability
- Lab results inquiry
- Emergency after-hours call
What we capture
- Pet species and age
- Symptoms and when they started
- Is this urgent or routine
- Pet's name and owner name
- Last visit date (approximate)
- Preferred appointment time
- Best callback number
- Current medications if any
Smart routing
Urgent situations escalate immediately. Routine requests route efficiently.
Immediate escalation
- Toxin ingestion suspected
- Difficulty breathing
- Collapse or unresponsiveness
- Severe trauma or bleeding
- Seizure activity
Handoff destinations
- Emergency clinic routing
- Appointment booking confirmation
- Medication refill queue
- After-hours advice line
How it works
Done-for-you implementation. We handle the technical work.
Discovery
We learn your practice workflow, emergency protocols, and patient types.
Implementation
Custom agents for veterinary practice operations.
Go-live
Agents start handling calls with emergency protocols in place.
Optimization
Refinement for client satisfaction and practice efficiency.
Estimate your opportunity
Missed calls and slow follow-ups cost revenue. Enter your numbers to see the potential impact.
Your numbers
Estimated opportunity
- 12 missed calls/week x $180 avg job = $2,160/week at risk
- At 50% close rate = $1,080/week potential lost revenue
- That is $4,320/month opportunity
With AI agents:
- Every call answered, 24/7
- Leads qualified and booked automatically
- Follow-ups sent without manual effort
This is an estimate based on your inputs. Actual results vary based on business factors.
Get a personalized assessmentWhat we track
Key metrics we monitor to ensure your agents perform.
Frequently asked questions
How does the AI handle pet emergencies?+
It assesses urgency based on symptoms and routes true emergencies to your on-call vet or emergency hospital.
Can it handle multiple species?+
Yes. The AI is configured for dogs, cats, and other species your practice serves.
What about wellness reminders?+
Automated vaccination and wellness reminders significantly improve compliance rates.
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Ready to automate your veterinary clinics operations?
Book a consultation and we will map your workflows, recommend the right products, and outline implementation.
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